When Convenience Meets Mental Health

Written by Inpathy consumer Michele

It was my turn in the carpooling rotation. Every Thursday, around half past two, I leave work early to pick up my son and his friends from school and take them to soccer practice. Before heading to the school, I stop by the house to pack my sons’ duffel bag with his freshly washed uniform, cleats, some snacks and Gatorade. I usually get to the school at three on the dot, or at least try to, since I like to be in the front of the long line of cars. I always make sure to be early to everything, especially when it involves my family.

On the other days of the week, I work 9am – 6pm. Those days I typically have the same routine: Get the kids ready for school, go to work, go back home and make sure everyone is fed, do various household duties, and then wind down and get ready for bed. It is a routine I know well and a routine that does not allow for much free time, at least not until after hours.

As a working mother with a very busy schedule, it’s difficult to make time for myself.  As I’ve gotten older, busier and more stressed, I realize that I need to take better care of my health. I started seeing a therapist a couple of years ago, but in those two years I made it to her office only about seven times since it’s almost impossible with my schedule. Life is busy, especially with kids, and unfortunately I told myself that there are many things that are a higher priority than my mental health, but I realized that’s not right. I wanted to be more consistent with my therapy sessions, but couldn’t figure out a way to make it work with my family’s busy lifestyle.

Then I heard about the possibility of seeing a mental health professional online with telepsychiatry. I came across an article while waiting in the carpool line one day and I was intrigued. I wanted to learn more about it, so I called my insurance company and asked for more information about what options I had for this type of service and they referred me to Inpathy.

Inpathy is designed to deliver mental and behavioral health services to individuals, such as myself, in their home or other private spaces. It’s an effective form of care delivery and a convenient, cost-effective way to see a provider at my convenience. Considering I don’t have time to leave home except for work or for something related to my children, I thought this would be the perfect option for me.

After being referred to Inpathy, I called and spoke with a wonderful “care navigator,” Caitlyn Gravenor. Inpathy care navigators are responsible for assisting individuals with technical support and navigation through the registration and provider selection process. Caitlyn was with me every step of the way, from documentation to setting me up with a therapist to best fit my needs.

My first impression was outstanding. I had never experienced nor did I ever expect such personal attention. Caitlyn made me feel like I mattered. It was almost like I was talking to a close friend!

In the beginning of the process, I did experience technical difficulties, but Caitlyn and the Inpathy team were quick to respond and resolve my issues. The customer service was just outstanding, and reassured me even more that I had made the right choice by choosing Inpathy.

My therapist, Sunny Lee-Park, LCSW, is simply amazing. She made me feel comfortable from the first minute of speaking with her. She showed care and compassion that I had never seen from any in-person therapist before. I am looking forward to a long standing weekly professional relationship with her.

Inpathy providers include psychiatrists, psychiatric nurse practitioners, psychologists, therapists and counselors, who are trained in telebehavioral health and have interests and expertise in many clinical areas. Inpathy’s care navigation team works to ensure that individual needs are met and works with you to find the right provider.

After choosing Inpathy and receiving services for over a year now, I am a strong advocate of telepsychiatry. The amount of relief I feel from being able to see someone while continuing my duties as a mother, I know I made the right choice.

I would recommend telepsychiatry to anyone and have already to several friends. It could not be more personal and comfortable all at the same time.

For more information, visit Inpathy.com.

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